Vitalismo Customer Guide: Orders, Delivery & Returns

Shopping for artificial plants should be simple and enjoyable. Whether you're selecting the perfect artificial tree, checking your order status, or looking for product care advice, we're here to help.

At Vitalismo, we want you to feel confident throughout your shopping experience—from choosing your favorite greenery to enjoying it in your home.

This guide answers common questions about product selection, ordering, shipping, delivery, returns, and customer support.

1. Before You Order: Choosing the Right Artificial Plants

How Do I Choose the Right Artificial Tree Size?

The ideal artificial tree size depends on your available space, ceiling height, and preferred decorating style.

Smaller artificial trees are well suited to bedrooms, entryways, and compact corners. Taller styles can create a beautiful focal point in living rooms, offices, and spacious interiors.

Before purchasing, review the product's height, width, and planter dimensions.

Important: Some Vitalismo products list the tree height separately from the planter. For example, our Artificial Cedar Topiary Tree comes in 3 FT, 4 FT, and 5 FT sizes, with the listed tree height excluding the included black planter.

For additional guidance, explore our Artificial Tree Size Guide.

Can Vitalismo Artificial Plants Be Used Outdoors?

Some Vitalismo artificial plants are suitable for indoor spaces and sheltered outdoor areas, such as covered patios, porches, and protected entryways.

However, outdoor suitability varies depending on the product's materials and construction.

Unless a product is specifically rated for extended outdoor exposure, avoid prolonged direct sunlight, heavy rain, and strong winds to help preserve its appearance.

Always review the individual product description for recommended placement and care instructions.

Do Artificial Trees Require Assembly?

Assembly requirements depend on the product you choose.

Some Vitalismo artificial trees feature detachable sections for convenient setup and storage. For example, our Artificial Weeping Cedar Tree features a two-section design.

After unpacking, gently arrange the branches to create a fuller, more natural appearance.

Helpful Tip: Artificial foliage may look compressed after shipping. Carefully reshaping the branches can improve its overall fullness and appearance.

2. After Placing Your Order: Order Information & Changes

Where Can I Find My Vitalismo Order Information?

Your order details can be found in the order confirmation email sent to the email address provided during checkout.

This email typically includes your order number, purchased items, and other order information.

If you cannot find it, search your inbox for "Vitalismo" or check your spam or junk folder.

After your order ships, you may also receive a separate shipping confirmation email with tracking details.

We recommend keeping your order confirmation email for future reference.

Can I Change My Order or Shipping Address?

If you need to update your order or correct your shipping address, please contact Vitalismo customer support as soon as possible.

Provide your order number and the details you would like to change.

Our team will review your request and confirm whether changes are still possible.

Please note: Once an order has entered fulfillment or shipping, modifications may no longer be available.

What Should I Do If I Have Questions About Multiple Items?

If you've ordered several products, start by reviewing your order confirmation email to verify the items and quantities purchased.

If you receive only part of your order or have questions about the remaining products, please contact our customer support team.

Include your order number and the products you're asking about so our team can review the relevant shipment information.

3. Shipping & Delivery: What to Expect

How Long Does Vitalismo Shipping Usually Take?

For standard in-stock products, Vitalismo's published fulfillment terms generally provide for shipment within 3 business days, subject to applicable exceptions.

Once shipped, standard delivery within the contiguous United States is estimated at 3–7 business days.

Order processing and shipping transit are separate stages.

During major shopping seasons, holidays, or periods of increased order volume, some shipments may require additional processing time.

For complete details, please review our Shipping Policy.

How Can I Track My Vitalismo Order?

You can check your shipment through the official Vitalismo Order Tracking page.

Enter your order number along with the email address or phone number associated with your purchase. You can also use a tracking number when available.

If tracking details don't appear immediately after your shipping notification, we recommend checking again in 24–48 hours. Updates may take longer during busy shipping periods.

For step-by-step instructions, visit our Vitalismo Order Tracking Guide.

4. After Delivery: Product Setup, Care & Support

What Should I Check When My Order Arrives?

Once your order arrives, carefully inspect the packaging and confirm that the expected components are included.

For artificial trees, follow the product's assembly instructions and gently arrange the branches after setup.

We recommend keeping the original packaging while checking your purchase, especially in case you need further assistance.

If you notice any damage or missing components, contact our support team promptly.

What Should I Do If My Product Arrives Damaged or Incorrect?

If your product arrives damaged or you receive an incorrect item, please contact Vitalismo customer support as soon as possible.

Our published policy requests that customers submit photo or video evidence within 48 hours of receiving the product.

To help us review your request, please provide:

• Your order number
• Clear photos or videos of the issue
• A brief description of the problem

Our team will review the information and help determine the appropriate next steps, including a replacement or another eligible resolution.

You can reach us at vitalismo.store@gmail.com.

How Do I Clean and Maintain My Artificial Plants?

Vitalismo artificial plants require no watering or pruning for growth, but occasional dust removal helps keep them looking their best.

For routine cleaning, gently remove dust using a soft brush or suitable dry microfiber cloth.

Different materials may require different cleaning methods, especially delicate fabric flowers and decorative foliage.

Avoid harsh cleaning chemicals or excessive moisture unless the product's care instructions permit the cleaning method.

Want more detailed cleaning tips? Read our Guide to Dusting Fake Flowers and Silk Flowers for material-specific advice and gentle cleaning techniques.

Always follow the care instructions provided for your individual product.

5. Returns, Refunds & Customer Support

How Do I Request a Return or Exchange?

If you would like to request a return or exchange, please contact Vitalismo customer support before sending your product back.

Provide your order number, product details, and a brief explanation of your request.

Our published return information generally describes a 30-day return window for eligible products, subject to their condition and applicable exclusions.

Return shipping responsibilities, handling fees, and product eligibility may vary depending on the circumstances.

Our team will review your request and provide the appropriate return instructions.

For more information, please refer to our Warranty & Returns page.

When Will I Receive My Refund?

Eligible refunds are processed after the applicable return requirements have been completed.

For returns requiring warehouse inspection, the returned product must be received and reviewed before refund approval.

Approved refunds are issued to the original payment method. The time it takes for funds to appear may vary depending on your payment provider.

If you need assistance checking your refund status, please contact our customer support team with your order number.

How Can I Contact Vitalismo Customer Support?

Our customer support team can help with product selection, order information, shipping updates, missing components, and return requests.

You can contact us through:

Email: vitalismo.store@gmail.com

Online Support: Contact Vitalismo

For efficient assistance, please include your order number, a brief description of your question, and any relevant photos if necessary.

Helpful Vitalismo Shopping Resources

Find additional information through our official guides and support pages:

Artificial Tree Size Guide — Choose the right height and shape for your space.

Order Tracking Guide — Find order details and understand tracking updates.

Artificial Flower Cleaning Guide — Discover gentle cleaning methods for different artificial flower materials.

Shipping Policy — Review shipping coverage and delivery estimates.

Warranty & Returns — Learn about return eligibility, refunds, and product support.

Contact Us — Reach our customer support team for additional assistance.

We're Here to Make Shopping Easier

At Vitalismo, we believe artificial greenery should bring lasting beauty and convenience to your home.

From elegant artificial olive trees and cedar topiaries to seasonal garlands and holiday decorations, our collection offers a variety of styles for different spaces and occasions.

We hope this guide helps make your shopping experience clearer, easier, and more enjoyable.

Still have questions? Contact the Vitalismo team. We're happy to help.

By the Vitalismo Editorial Team